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Churnkey — Confidential

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Prepared by MKTG MGMT · Confidential

Google Ads Audit
& Growth Proposal

A trailing-12-month audit of the Churnkey account — cross-checked against your team's own strategy docs, site-tracking audit, and channel data — with a pipeline-first plan to spend the envelope well and reverse the demo decline.
ClientChurnkey
AccountGoogle Ads · 9312321874
Review periodAug 2025 – Jul 2026
PreparedAugust 2026
Confidential — for Churnkey internal use only
MKTG MGMTExecutive Summary
The headline

The account is disciplined. The measurement isn't — and that's what's costing pipeline.

Since the June 2026 in-house rebuild, the live account is tight: brand behind a negative wall at 96–100% impression share, automation off, manual CPC, US-Search-only. The problem isn't clutter — it's that paid demos record no attribution, so nothing can optimize toward pipeline, and roughly $2.5–3K/month of the envelope sits unspent with no converting home while booked demos have fallen from ~29/mo to ~13/mo.

Root cause

The measurement circuit is open

The Google Ads tag may only fire via GTM; the conversion hangs off a fragile calendar iframe, not the thank-you page; demo & chat share one label. Paid demos land with null attribution.

The prize

Reverse the demo decline

~29 demos/mo (March) → ~13 (July) — a real demand drop, not a tracking artifact. Reversing it is worth more than any bid tweak.

The headroom

Deploy the unspent envelope

Under pace four months running (~$10K accumulated). The job is converting coverage inside the $5–6K/mo ceiling — not more budget.

Our independent 12-month audit corroborates your team's own read — brand carries the account, non-brand has never sustainably converted, and tracking is the binding constraint. This proposal builds on that shared diagnosis rather than relitigating it.
MKTG MGMTScope & Method
What this audit is built on

An outside audit, cross-checked against your ground truth

We ran an independent trailing-12-month review of the live account, benchmarked it against B2B SaaS growth programs, then reconciled every finding against the materials your team shared.

Our independent review

  • Full account audit — structure, bidding, search terms, conversions, creative, negatives
  • Benchmark vs. comparable B2B SaaS growth-focused ad programs
  • Market pricing research for the proposal

Your team's materials, incorporated

  • The July 30 consultant brief & operating playbook
  • The July 30 code-level site-tracking audit
  • June & July strategy docs + account history
  • Q1 2026 LinkedIn channel performance data
Where the two agree, confidence is high. Where our outside lens adds something — competitive benchmarks, pricing, and an operating model for the AI routine — we flag it explicitly.
MKTG MGMTWhat Success Means Here
Solving to the right number

Pipeline, not clicks

This account has twice been burned by optimizing to the wrong metric — a page-view "conversion" that reported 500–1,000/mo of nothing, and a Max Clicks era that bought 10,000+ clicks (including "how to gain clientele as a barber") and zero demos. Success here is narrow and clear.

Booked demos
The unit of pipeline — from qualified subscription businesses
$300–500
Target cost per booked demo (up to ~$600 if clearly qualified)
$5–6K/mo
Media envelope — a hard ceiling, not a target to exceed
~8–11
Demos/mo at full pace — the honest ceiling for this channel
Reporting will lead with pipeline: spend & pacing vs the envelope, booked demos (platform + PostHog/HubSpot ground truth), cost per demo, and demo→SQL progression. Clicks, CTR, and impressions are diagnostics — never results.
MKTG MGMTAccount Snapshot
Where things stand

The honest 90-day picture

Recent live numbers (per your Supermetrics pull, Apr 21 – Jul 19). Platform conversion counts and values from earlier eras are unreliable, so we lead with the trustworthy read.

$6,608
90-day spend (~$2.2K/mo — under pace)
866
Clicks
100%
Of tracked conversions from Brand
~$480–545
Brand cost per booked demo (Apr–May) — on target
$0
Non-brand conversions on $1,357 (90d)
~$2.5–3K
Monthly envelope with no converting home

What's genuinely working

  • Brand exact-match + negative wall — impression share 68% → 96–100%; a ~25%-of-brand leak stopped.
  • On-site quality is high — paid search is the best-converting GA4 channel (~7.8%). The issue is volume, not landing pages.
  • Daily AI ops hygiene — continuous search-term grooming, ~250 negatives since June, dated change log.

What's constraining pipeline

  • No attribution on paid demos — the bidder and the AI loop run open-circuit.
  • Non-brand has no working home — competitor terms rebranded/folded; category demand is thin.
  • Persistent underspend — envelope unspent for lack of a converting thesis, not budget.
MKTG MGMTFinding 1 of 4
Structural

Brand is the only thing that has ever converted at volume

In the last six months: 15 demos + 14 trials on ~$21K spend. The complete list of converting search terms is five entries — four are brand, one is a competitor term.

Converting search terms, last 6 months — the entire list
Brand intentCompetitor/other
churnkey
brand
churn key
brand
churnkey pricing
brand
what is churnkey
brand
retentionx
competitor
The brand catch-all illusion: brand converts because it harvests intent created elsewhere — Stripe's ecosystem, referrals, and AI assistants (prospects report ChatGPT, Claude, and Gemini recommending Churnkey). Brand is efficient, but it is not incremental demand. Brand is already at 96–100% impression share, so growth cannot come from spending more on it.
MKTG MGMTFinding 2 of 4 · Root cause
Critical

The measurement circuit is open — verified at the code level

Your July 30 site audit found this, and our review agrees: paid demos land with no usable attribution, so neither Google's bidder nor the AI loop can optimize toward pipeline. These are specific, fixable defects.

The verified defects

  • The Ads tag may never load outside GTM — nuxt-gtag nests the ID wrong; auditing container GTM-PFX29QG is step zero.
  • Conversion fires on the fragile path — the SavvyCal iframe event, not the reliable thank-you page (which fires no Ads conversion at all).
  • One label for demo + chat — Google can't tell them apart.
  • No value/currency; ~20 register links carry no attribution; pricing-page bookings bypass tracking entirely.

Why it's the root cause

With no conversion signal, Maximize Conversions blind-bid rare variants (up to $48 on a brand variant) — which is exactly why the account is on manual CPC today.

A first-party attribution cookie shipped July 22; trustworthy reads arrive late August. The highest-leverage single fix is mirroring the Ads conversion onto the thank-you page. This is a workstream, not a prerequisite — campaigns keep running on manual CPC with PostHog/HubSpot demo counts as ground truth.

Trust rule: conversion values are hand-entered constants that changed mid-May — so we ignore in-platform ROAS entirely and measure demos against PostHog + HubSpot, not the dashboard.
MKTG MGMTFinding 3 of 4
Strategic

This is a demand & coverage problem, not a clutter problem

The instinct with a small account is to "clean it up." But the live account is already clean. The real gap is that non-brand has no proven, converting home — and the category demand everyone assumes is there mostly isn't.

Demo decline

~29/mo in March → ~13/mo in July, before any tracking changes. A real demand drop — the thing most worth reversing.

Category demand is contested

Zero of ~25 recent won/lost customers found Churnkey via category search. Several target terms nearly rank organically — cheaper to win at $0/click.

Competitors evaporated

ProfitWell Retain rebranded under Paddle; Churn Buster is defunct. The "alternatives" cluster is small but has converted (e.g. retentionx).

The counter-signal that keeps non-brand alive: the single best deal in account history — Turbo AI, $10,080 — came from the non-brand term "improve customer retention." The opportunity is a small, gated, measured non-brand rebuild, not a category spending spree.
MKTG MGMTFinding 4 of 4
Strength to leverage

Creative and structure are assets, not liabilities

Unusually for an audit, this is mostly good news — and it changes the plan from "rebuild everything" to "point good assets at a fixed measurement rail."

Strong, dormant creative

Live Brand RSA rates Excellent; a library of Excellent/Good RSAs and Demand Gen videos sits paused, ready to redeploy.

Deliberate, hardened setup

US/English/Search-only, Display & partners off, AI Max & broad-match off, exact+phrase only. No geo/device waste to find — targeting is already tight.

A staged cleanup, not chaos

The ~33 legacy "zombie" campaigns are paused with an archive list already drafted — a decision to execute, not a mess to untangle.

Implication: the effort goes into measurement and non-brand coverage — not into rebuilding creative or re-hardening settings that are already right. A strict brand voice (sentence case, no exclamation marks, Pain → Dream → Fix) governs any new copy.
MKTG MGMTContext · Adjacent Channels
Paid is a small slice — spend it precisely

What the LinkedIn test tells us

Your Q1 2026 LinkedIn data reinforces the same lesson as the Max Clicks era: top-of-funnel awareness plays don't produce pipeline at this stage, and paid is a small part of how buyers actually find Churnkey.

Q1 2026 LinkedIn (killed)ResultRead
Spend$8,747~1–2% of blended channel mix
CTR / CPC0.28% / $26.19ToFu video/awareness, not intent
Conversions6 (~$1,458 each)Learning cohort, not pipeline scale
How buyers actually find Churnkey: the Stripe ecosystem (the #1 attributed channel), AI assistants recommending it, and referrals — not category search or cold awareness ads. That's the strategic backdrop for treating category keywords as a cheap hypothesis to test, not a plan to spend against.
MKTG MGMTBenchmark
How disciplined programs run

Churnkey vs. B2B SaaS growth-focused ad programs

The good news: on structure and discipline, the live account already matches how strong B2B SaaS programs operate. The gap is measurement and a proven non-brand motion.

DimensionChurnkey todayB2B SaaS growth benchmark
Structure & settingsDisciplined, hardened ✓Strict taxonomy, automation controlled
BiddingManual CPC (signal-starved)Conversion-based, fed by clean signal
Conversion signalOpen circuit — no paid attributionPipeline / revenue-mapped, offline import
Primary KPIBooked demos (right metric ✓)Pipeline & cost-per-opportunity
Non-brand motionUnproven, no working homeMeasured, intent-segmented, gated tests

Benchmark reflects patterns across comparable B2B SaaS growth-focused Google Ads programs; directional, not a single account.

MKTG MGMTThe Upside
Opportunities, in order of leverage

Where the pipeline is

Foundation

1 · Close the measurement circuit

Verify GTM, mirror the conversion onto the thank-you page, split demo/chat, land the app-side attribution. Unlocks honest reporting and the eventual return to conversion-based bidding.

Coverage

2 · Give the unspent envelope a converting home

Rebuild non-brand around the intent that has actually converted — alternatives + Stripe-operational — and deploy the idle ~$2.5–3K/mo against it.

Demand

3 · Reverse the demo decline

Protect brand efficiency, tighten LP→demo flow (the $/schedule-a-demo/ CRO test), and route category intent to the cheapest channel — often organic.

Operating system

4 · Make the AI loop pipeline-aware

Re-instrument the daily routine against the new attribution signal under our oversight — so it optimizes demos, not rank proxies.

MKTG MGMTEngagement Roadmap
Aligned to your 30/60/90 brief · quick wins → measured coverage

The plan, in dependency order

Measurement first, because everything else depends on it. Then converting coverage. Scale only within the envelope, only once demos are trustworthy.

First 30 days · Project

Foundation

Weeks 1–4
  • GTM/tag verification + test booking
  • Mirror conversion to thank-you page
  • Confirm brand auction & $8 cap
  • Plan for the unspent $2.5–3K/mo
  • Weekly pipeline readout, live
By 60 days · Project → Retainer

Converting coverage

Weeks 5–8
  • Rebuild non-brand: alternatives + Stripe-operational
  • Pace to envelope on defensible coverage
  • LP → demo CRO test on /schedule-a-demo
  • AI loop re-instrumented on real signal
By 90 days · Retainer

Measured & honest

Month 3+
  • Trustworthy paid-demos/mo with a trend
  • Demo→SQL progression evidence
  • Written verdict on the category hypothesis
  • Offline conversion import → smart bidding
MKTG MGMTAction Items
The work, itemized

Foundation & coverage — the concrete list

Measurement (with your engineers)

Audit GTM-PFX29QGInventory tags; confirm the Ads tag actually loads; Tag Assistant a live test booking.
Mirror conversion to thank-you pageThe single highest-leverage fix; dedup against the SavvyCal event.
Split demo vs. chat labels; add value/currencySo Google can tell pipeline events apart.
Argue the app-side last mileRegister links + offline conversion import — the path back to smart bidding.

Coverage & operations

Rebuild non-brand Wave 1Alternatives + Stripe-operational intent to matched LPs; exact + phrase only.
Deploy the unspent envelopeGated, time-boxed tests with named kill criteria — no default to "more search."
Reshape the AI daily routineKeep the loop, re-point it at real signal, move state in-repo, shared escalation channel.
Ship the weekly pipeline readoutSpend/pacing, demos, cost/demo, demo→SQL, changes + one hypothesis.

Ordered by dependency: measurement unblocks coverage; coverage unblocks any return to conversion-based bidding.

MKTG MGMTInvestment
Cost & structure

Investment

A fixed-fee foundation project, then a month-to-month management retainer — priced competitively for a specialist B2B SaaS engagement at this budget, and sized to the $5–6K/mo media envelope.

One-time · First 30–60 days

Foundation Project

Fixed fee · scope-based
$6,000Complete audit (delivered) + measurement fix & non-brand rebuild
  • Measurement verification & fix coordination
  • Non-brand Wave 1 rebuild + landing-page routing
  • Pipeline-first reporting stood up
  • AI-routine operating-model recommendation
Monthly · Month 3 onward

Management Retainer

Month-to-month
$2,000/moOngoing management, oversight of the AI loop & weekly readout
  • Day-to-day management & experiment cadence
  • Weekly pipeline readout + monthly strategy
  • Coordination with eng on the attribution rail
  • Scales with scope as demos become trustworthy

Excludes media spend (paid directly by Churnkey within the $5–6K/mo envelope). Market context: B2B SaaS management retainers commonly run $1,250–2,500/mo at this spend tier (specialists $4–8K for larger accounts); a comprehensive audit + measurement + rebuild project of this scope typically runs ~$4–8K. Priced competitively within those ranges.

MKTG MGMTOutcomes & Next Steps
What good looks like — calibrated to the honest ceiling

Expected outcomes

Trustworthy
Paid-demo attribution you can steer and report on, from late August.
8–11
Booked demos/mo at full envelope pace — a strong outcome for this channel.
$300–500
Cost per booked demo, measured against ground truth.
Envelope
Spent well on converting coverage — no accumulated underspend.

Directional targets, not guarantees — paid contributes a modest share of pipeline and depends on demand, demo follow-through, and sales capacity. The commitment is to the process: honest measurement, disciplined coverage, and pipeline-first reporting.

Getting started
Ready when you are. Reply to greenlight the Foundation project and we'll schedule kickoff and the measurement working session with your engineers. — MKTG MGMT